Salt Hair Society

Please read my cancellation policy carefully. By booking, you are accepting these terms. I require 48 hours notice when canceling or rescheduling an appointment. Canceling or rescheduling after that timeframe will result in a fee of 50% of the service value. This fee helps me cover product costs, over head costs, fees, and my time. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services & the stylist goes unpaid. Our appointments are confirmed 72 hours in advance via TXT because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a cancellation fee will apply. No show/no calls will be charged a no show fee of 100% of the service value barring very rare circumstances like hospitalizations or true emergencies. The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our  team members’ schedules filled, allowing us to better serve everyone. No refunds- Since this is a service provided, we can not take back our time, labor, color & overhead costs of performing a service. Redo policy- If you are not happy with your results, please reach out to your stylist directly. We will be happy to make small tweaks and adjustments within 7 days or less of your original hair appointment. *This courtesy is not to be confused with “changing your mind” or trying to work the system for free services. If your request is reasonable, we will do all that we can to fix any error in quality. If these terms are not acceptable to you or are not something that you feel comfortable with or that you would be able to uphold, that’s ok, but we are not a match to work together.